2024 Edition

Mental Health and/or Substance Use Services Definition

Purpose

Individuals and families who receive Mental Health and/or Substance Use Services improve social, emotional, psychological, cognitive, and family functioning to attain recovery and wellness.

Definition

Mental Health and/or Substance Use Services (CA-MHSU) are recovery-focused, comprehensive, community-based, and designed to help people across the lifespan with diagnosable conditions, including mental health disorders; disorders relating to the use of alcohol, drugs, or other substances; and co-occurring mental health and substance use disorders.

Based on the strengths, needs, and preferences of the individual or family, services promote long-term recovery and wellness by addressing mental health symptoms, diagnoses, and associated functional impairments; resolving issues resulting from the use of alcohol, drugs, or other substances; helping manage co-occurring mental health, substance use, and physical health conditions; and/or providing clinical support for psychosocial adjustments related to life cycle issues. 

Clinical counselling programs reviewed under Mental Health and/or Substance Use Services provide counselling, support, and education to address a range of issues related to behavioural health disorders. Services focus on the treatment of diagnosable conditions and the achievement of whole-person wellness through the delivery of therapeutic, evidence-based or culturally relevant, evidence-supported interventions provided by appropriately trained, licensed, and/or credentialed personnel. 

Diagnosis, Assessment, and Referral programs provide evaluation, diagnosis, and referral to appropriate services.

CA-MHSU providers may offer outpatient withdrawal management that includes medication management and monitoring, clinical counselling, and other necessary support and referral services to help people safely withdraw from the substance(s) on which they are dependent. Services include but are not limited to individual assessment and treatment planning, medical and non-medical withdrawal management, counselling and education, therapeutic interventions, and linkages with ongoing substance use treatment including medication-assisted treatment when applicable. Programs are available 24 hours a day, seven days per week, and are staffed by an interdisciplinary team of qualified professionals. The intensity of the services is determined by the level of care provided (e.g., outpatient, intensive outpatient, and partial hospitalization) and whether or not extended onsite monitoring is performed. Withdrawal management without transitioning to ongoing medication-assisted treatment is not recommended for people with opioid use disorder.

Interpretation

Throughout this section, family involvement has been emphasized due to the significant impact family engagement can have on resilience and recovery. However, family should be defined by the person and their involvement will vary given the age and preferences of the person and as permitted by law.

For example, due to the importance of family involvement in achieving positive outcomes for children and youth, all aspects of service delivery should be family-driven when working with this population, accounting for the dynamics of the family as well as the needs of the child. 

Program models and structures can also impact family involvement. For example, due to the nature of withdrawal management programs, involving family members in the early stages of service delivery may not be possible or appropriate.

Interpretation

 Services can be offered in a variety of settings within the community including outpatient clinics, schools, and homes, and often will take advantage of electronic interventions such as videoconferencing, online chat platforms, texting, and mobile applications to promote accessibility, particularly for underserved populations or communities.

Note: Clinical Counselling programs will complete all applicable standards in CA-MHSU 1, CA-MHSU 2, CA-MHSU 3, CA-MHSU 4, CA-MHSU 5, CA-MHSU 6, CA-MHSU 9, CA-MHSU 10, and CA-MHSU 11.

Diagnosis, Assessment, and Referral programs will complete all applicable standards in CA-MHSU 1, CA-MHSU 2, CA-MHSU 3, and CA-MHSU 11.


CA-MHSU will be added for outpatient withdrawal management programs.


Note: Clinical counselling programs reviewed under CA-MHSU are distinct from counselling programs reviewed under Coaching, Support, and Education Services (CA-CSE), which provide non-clinical types of counselling that offer guidance, coaching, community support, and skills building to individuals, families, and groups. Services reviewed under CA-CSE are provided by non-clinical staff, and while there is a screening and intake process, assessments and service plans are not required.


Note: Please see the CA-MHSU Reference List for the research that informed the development of these standards.


Note: For information about changes made in the 2020 Edition, please see the MHSU Crosswalk.

2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 1: Person-Centered Logic Model

The organization implements a program logic model that describes how resources and program activities will support the achievement of positive outcomes.

Note: Please see the Logic Model Template for additional guidance on this standard.  

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.

Logic models have been implemented for all programs and the organization has identified at least two outcomes for all its programs.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,  
  • Logic models need improvement or clarification; or
  • Logic models are still under development for some of its programs, but are completed for all high-risk programs such as protective services, foster care, residential treatment, etc.; or
  • At least one outcome has been identified for all of its programs.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Logic models need significant improvement; or
  • Logic models are still under development for a majority of programs; or
  • A logic model has not been developed for one or more high-risk programs; or
  • Outcomes have not been identified for one or more programs.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • Logic models have not been developed or implemented; or
  • Outcomes have not been identified for any programs.
 

CA-MHSU 1.01

A program logic model, or equivalent framework, identifies:

  1. needs the program will address;
  2. available human, financial, organizational, and community resources (i.e., inputs);
  3. program activities intended to bring about desired results;
  4. program outputs (i.e., the size and scope of services delivered); 
  5. desired outcomes (i.e., the changes you expect to see in individuals and families); and
  6. expected long-term impact on the organization, community, and/or system.

Examples: Please see the W.K. Kellogg Foundation Logic Model Development Guide and COA Accreditation’s PQI Tool Kit for more information on developing and using program logic models.

Examples: Information that may be used to inform the development of the program logic model includes, but is not limited to: 
  1. characteristics of the service population;
  2. needs assessments and periodic reassessments; 
  3. risks assessments conducted for specific interventions; and
  4. the best available evidence of service effectiveness.
 

CA-MHSU 1.02

The logic model identifies desired outcomes in at least two of the following areas:

  1. change in clinical status;
  2. change in functional status;
  3. health, welfare, and safety;
  4. permanency of life situation; 
  5. quality of life; 
  6. achievement of individual service goals; and 
  7. other outcomes as appropriate to the program or service population.

Interpretation: Outcomes data should be disaggregated to identify patterns of disparity or inequity that can be masked by aggregate data reporting. See CA-PQI 5.02 for more information on disaggregating data to track and monitor identified outcomes. 

2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 2: Personnel

Personnel have the competency and support needed to provide services and meet the needs of individuals and families.
Interpretation: Competency can be demonstrated through education, training, experience, or licensure. Support can be provided through supervision or other learning activities to improve understanding or skill development in specific areas.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,  
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, but the integrity of the service is not compromised; or
  • Supervisors provide additional support and oversight, as needed, to the few staff without the listed qualifications; or 
  • Most staff who do not meet educational requirements are seeking to obtain them; or 
  • With few exceptions, staff have received required training, including applicable specialized training; or
  • Training curricula are not fully developed or lack depth; or
  • Training documentation is consistently maintained and kept up-to-date with some exceptions; or
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies when needed; or
  • With few exceptions, caseload sizes are consistently maintained as required by the standards or as required by internal policy when caseload has not been set by a standard; or
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services and are adjusted as necessary; or
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards.  Service quality or program functioning may be compromised; e.g.,
  • A significant number of staff (direct service providers, supervisors, and program managers) do not possess the required qualifications and, as a result, the integrity of the service may be compromised; or
  • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur; or 
  • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications; or
  • A significant number of staff have not received required training, including applicable specialized training; or
  • Training documentation is poorly maintained; or
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies; or
  • There are numerous instances where caseload sizes exceed the standards' requirements or the requirements of internal policy when a caseload size is not set by the standard; or
  • Workloads are excessive, and the integrity of the service may be compromised; or 
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards.
 

CA-MHSU 2.01

Clinical personnel are qualified by education, training, supervised experience, and licensure or the equivalent as appropriate to the services provided and program design.
Interpretation: Clinical personnel may also include individuals who are license-eligible and supervised by experienced and licensed staff.

Interpretation: Qualifications for clinical personnel in substance use treatment programs should include training and/or experience in alcohol and other drug use, diagnosis, and treatment, and/or licensure or certification by the designated authority in their province as approved substance use treatment counsellors or specialists.
 

CA-MHSU 2.02

Supervisor qualifications are tailored to the services provided and program design, and include:

  1. an advanced degree in a human services field and a minimum of two years professional experience;
  2. specialized training in supervision; and
  3. certification and/or licensure by the designated authority in their province, as appropriate.
Interpretation: Regarding element (a), supervisors overseeing withdrawal management may have an advanced degree in a medical field.

Interpretation: .Regarding element (b), supervisors of peer support staff should be trained on recognizing and responding to signs of trauma among peer support workers.

Interpretation: Qualifications for supervisors in substance use treatment programs should include training and/or experience in alcohol and other drug use, diagnosis, and treatment, and/or certification by the designated authority in their province as approved substance use treatment counselling supervisors.
 

CA-MHSU 2.03

Clinical personnel are trained on, or demonstrate competence in: 

  1. evidence-based or culturally-relevant, evidence-supported practices and other relevant emerging bodies of knowledge;
  2. psychosocial and ecological or person-in-environment perspectives;
  3. understanding human development and individual and family functioning; 
  4. physical health conditions or social factors commonly associated with mental health or substance use conditions;
  5. methods of crisis prevention and intervention, including assessing for and responding to signs of suicide risk, overdose prevention and response, or other safety threats/risks; and
  6. criteria to determine the need for more intensive services.
 

CA-MHSU 2.04

Clinical personnel are trained on, or demonstrate competence in:

  1. responding to the diverse needs and characteristics of the service population including but not limited to those related to race, ethnicity, culture, religion, sexual orientation, gender identity, ability, and military service; 
  2. clarifying the values and preferences of individuals and families and working collaboratively to develop and implement person- or family-centered, recovery-oriented service plans; 
  3. identifying and building on strengths and protective factors;
  4. recognizing and working with people with co-occurring physical health, mental health, and substance use conditions; and
  5. working with difficult-to-reach or disengaged individuals and families.
 

CA-MHSU 2.05

Clinical personnel are trained on, or demonstrate competence in:

  1. working as a member of an interdisciplinary team; and
  2. effectively communicating and coordinating care across disciplines, systems, and services.
Interpretation: Regarding element (b), when working with children and youth, relevant systems may include child protection, behavioural health, healthcare, education, and justice systems.
 

CA-MHSU 2.06

Clinical personnel are trained on or demonstrate competence in the latest information, theories, and proven practices related to the treatment of alcohol and other drug use disorders, including: 

  1. diagnostic criteria for substance use disorders and their severity;
  2. the signs and symptoms of withdrawal;
  3. addiction as a disease;
  4. treatment needs of special populations including women, individuals and families experiencing homelessness, adolescents, and people with HIV/AIDS;
  5. relapse prevention;
  6. management of drug overdose; and
  7. harm reduction interventions or practices.
NA The organization provides mental health services only.
 

CA-MHSU 2.07

When staff with lived experience provide peer support to individuals and families, the organization: 

  1. clearly defines their roles and responsibilities;
  2. includes peer support staff as equal partners on the interdisciplinary team;
  3. helps other program personnel understand the position and its purpose at the program;
  4. establishes guidelines for recruitment and selection;
  5. ensures peer support staff are trained to perform their roles and responsibilities; 
  6. provides ongoing support and supervision to address any issues that occur, including helping peer support staff manage personal triggers that may arise on the job; and 
  7. facilitates opportunities for peer support staff to connect and consult with others performing similar roles.
NA The program does not utilize peer support staff.

Examples: Peer support staff play an important role in welcoming, engaging, empowering, supporting, and advocating for individuals and families. When they are viewed and included as full partners who have input into program decisions, peer support staff can help organizations ensure their culture and practices prioritize the experience and involvement of individuals and families. 

Organizations may also use other terms to refer to peer support staff such as peer support specialists, recovery coaches, peer navigators, peer/family partners, parent peer specialists, youth advocates, family advocates, family mentors, and/or family liaisons.
 
 
Fundamental Practice

CA-MHSU 2.08

There is at least one person on duty at each service delivery location any time persons served are present who has received first aid and age-appropriate CPR training in the previous three years that included an in-person, hands-on CPR skills assessment conducted by a certified CPR instructor.
Interpretation:  When services are provided in a school or other setting where medical staff are available to respond in an emergency, implementation of this standard can be met by demonstrating that staff have been trained on the emergency response plan for that service delivery location.

NA The organization provides technology-based services only and staff never interact with individuals and families in any physical space.

NA The organization only provides CA-MHSU services in the homes of the individuals and families they serve and staff have been trained on how to respond to a medical emergency when away from the program’s facilities.

 

CA-MHSU 2.09

The organization promotes stability and service continuity by: 

  1. assigning a worker at intake or early in the contact; and
  2. minimizing the number of workers assigned to the individual or family during their contact with the organization.

NA The organization provides Diagnosis, Assessment, and Referral Services only.

 

 

CA-MHSU 2.10

Employee workloads support the achievement of positive outcomes and are regularly reviewed.

Examples: Factors that may be considered when determining employee workloads include, but are not limited to:
  1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
  2. the work and time required to accomplish assigned tasks and job responsibilities; and
  3. service volume, accounting for the assessed level of needs of individuals and families.
 

CA-MHSU 2.11

The organization counteracts the development of compassion fatigue by:

  1. helping personnel understand how they can be impacted by stress, distress, and trauma;
  2. helping personnel develop the skills and behaviours needed to manage and cope with work-related stressors;
  3. encouraging respectful collaboration, coaching, and support among co-workers;
  4. examining how the organization’s culture and policies can prevent the development of compassion fatigue; and
  5. informing personnel about treatment services, as needed.

Examples: Regarding element (b), organizations can help personnel develop the skills and behaviours that will enable them to: (1) engage in positive thinking; (2) increase their self-awareness; (3) know their limits and needs; (4) practise self-compassion; (5) establish healthy boundaries; (6) effectively communicate about unrealistic and unspoken expectations; (7) identify and manage emotional triggers; (8) have difficult conversations with co-workers and supervisors; (9) practise brain-aware activities to stay regulated; and (10) take time for self-care.

Regarding element (d), areas to consider include, but are not limited to: (1) supervision; (2) caseload assignment; (3) scheduling; (4) training; (5) crisis response; (6) psychological safety; and (7) healthy and realistic staff expectations and boundaries. 
 
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 3: Intake and Assessment

The organization ensures that individuals and families receive prompt and responsive access to appropriate services and supports.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • In a few rare instances, urgent needs were not prioritized; or
  • For the most part, established timeframes are met; or
  • Culturally responsive assessments are the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Urgent needs are often not prioritized; or 
  • Services are frequently not initiated in a timely manner; or
  • Applicants are not receiving referrals, as appropriate; or 
  • Assessment and reassessment timeframes are often missed; or
  • Assessments are sometimes not sufficiently individualized; 
  • Culturally responsive assessments are not the norm, and this is not being addressed in supervision or training; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent; or
  • Intake or assessment is done by another organization or referral source and no documentation and/or summary of required information is present in case record. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • There are no written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing.  
 

CA-MHSU 3.01

The organization has taken steps to improve access to its services for individuals and families.

Examples: Organizations can improve accessibility by offering some evening and weekend appointments; providing services out in the community in locations individuals and families are likely to frequent such as schools, community centers, primary care clinics, or homes; offering walk-in appointments; and taking advantage of telehealth or other virtual service delivery methods when appropriate. 
 

CA-MHSU 3.02

Individuals and families are screened and informed about: 

  1. how well their request matches the organization’s services; 
  2. what services will be available and when; and
  3. rules and expectations of the program. 
Interpretation: For organizations providing services for substance use disorders, rules and expectations of the program should include any consequences that can result from the verified use of alcohol, drugs, or other substances while participating in the program.
NA Another organization is responsible for screening, as defined in a contract.

Examples: Screenings will vary based on the program’s target population and services offered and may include information to identify any of the following: trauma history, substance use disorders, mental illness, developmental delays, suicide and self-harm history and current level of risk, and/or risk of harm to others.
 
Fundamental Practice

CA-MHSU 3.03

Prompt, responsive intake practices: 

  1. gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary;
  2. identify emergency situations and facilitate immediate access to stabilization and harm reduction activities;
  3. give priority to urgent needs including access to expedited assessment and service planning;
  4. support timely initiation of services for routine needs; and
  5. provide for placement on a waiting list or timely referral to appropriate resources when people cannot be served or cannot be served promptly.
Interpretation: People discharged from emergency rooms or psychiatric inpatient facilities after a suicide attempt remain a high-risk group post-discharge. To reduce the risk of suicide re-attempt, these people should be contacted within 24 hours, receive access to services within three to seven calendar days, and active outreach should be initiated in cases of a missed appointment until contact is made.

Examples: Regarding element (b), emergency situations can include drug overdose, impairment, severe withdrawal, and people at risk of suicide. Referral providers for crisis situations may include 24-hour mobile crisis teams, emergency crisis intervention services, crisis stabilization, or 24-hour crisis hotline.  Regarding element (c), urgent situations can include pregnancy in women with opioid use disorder and cases where a parent has a child in the child welfare system.  
 

CA-MHSU 3.04

Individuals and families participate in an individualized, trauma-informed, culturally and linguistically responsive assessment that is: 

  1. completed within established timeframes; 
  2. appropriately tailored to meet the age, developmental level, and preferences of persons served;
  3. conducted through a combination of standardized and validated tools, interviews, discussion, and observation; 
  4. inclusive of information, screenings, and assessments provided by partnering or referring providers, when appropriate; and
  5. focused on information pertinent to meeting the individual’s or family’s service requests and objectives.
Interpretation: For an assessment to be trauma-informed, the organization understands and recognizes the role of traumatic life events in the development of mental health and/or substance use disorders. Personnel should focus on the experiences and strengths of the individual or family, rather than deficits and weaknesses. Adopting this assumption at all levels of treatment ensures that the organization actively prevents instances that could potentially lead to re-traumatization.

Examples: Organizations can review information, screenings, and assessments completed by partnering or referring providers to identify, for example: 
  1. gaps in information;
  2. out-of-date information; and 
  3. information that can be used to minimize duplication of effort.
 
Fundamental Practice

CA-MHSU 3.05

The comprehensive assessment includes: 

  1. a behavioural health evaluation of mental health and substance use symptoms or disorders, their severity, treatment history, and whether or not treatments were helpful;
  2. a medical history including identification of urgent or critical medical conditions;
  3. a brief screen for trauma history and recent incidents of trauma followed by a comprehensive, evidence-based trauma assessment conducted by an appropriately qualified individual when indicated;
  4. individual and family values, preferences, strengths, risks, and protective factors; 
  5. social factors that may influence overall health and achievement of treatment goals including housing instability, food insecurity, unemployment, financial insecurity, social supports, intimate partner violence, systems involvement, and any other factors known to be impacting individuals and families; 
  6. the impact of the individual’s health care needs on the family unit;
  7. barriers to change;
  8. a risk evaluation to assess the risk of suicide, self-injury, withdrawal or overdose, neglect, exploitation, and violence towards others; and 
  9. a summary of symptoms and diagnoses based on a standardized diagnostic tool.

Interpretation: The Assessment Matrix - Private, Public, Canadian, Network determines which level of assessment is required for COA Accreditation’s Service Sections. The assessment elements of the Matrix can be tailored according to the needs or preferences of specific individuals or families or service design.

Interpretation: When working with children and youth, the assessment of individual and family values, preferences, strengths, risks, and protective factors should include the following areas: 

  1. the child’s developmental history; 
  2. a history of involvement in other systems including education, child welfare, and juvenile justice; 
  3. individual family members’ experiences and perspectives; 
  4. family relationships, dynamics, and functioning, including any presence or history of child abuse or neglect or domestic violence; and
  5. the specific challenges, factors, and patterns that lead to problems in the family’s daily life, focusing on the issues that precipitated the need for service.

Interpretation: Due to the nature of withdrawal management programs, people seeking treatment may not have the opportunity to address trauma history and/or recent incidents of trauma during the assessment process. 

Interpretation: Personnel that conduct evaluations should be aware of the indicators of a potential trafficking victim, including, but not limited to, evidence of mental, physical, or sexual abuse; physical exhaustion; working long hours; living with an employer or many people in a confined area; unclear family relationships; a heightened sense of fear or distrust of authority; the presence of an older significant other or pimp; loyalty or positive feelings towards an abuser; an inability or fear of making eye contact; chronic running away or homelessness; possession of excess amounts of cash or hotel keys; and an inability to provide a local address or information about parents.

Examples: Substance use assessments may examine a variety of factors in the person’s substance use history including age at first use, routes of ingestion and history of tolerance, withdrawal, drug mixing, and overdose as well as information on current patterns of use such as which drugs the person uses, comorbid alcohol and tobacco use, and the frequency, recency, and intensity of use.

 

CA-MHSU 3.06

The organization completes a comprehensive safety assessment when an individual expresses suicidal ideation using an assessment tool, the worker’s professional judgment, and the person’s input and active involvement, paying specific attention to their: 

  1. suicidal desire;
  2. intent to die and any identified method and plan;
  3. suicidal capability, including history of attempts and available means; and
  4. buffers/protective factors.
Interpretation: The safety assessment should be an engaging, collaborative process between personnel and the person that retains the individual’s autonomy and choice to the greatest extent possible. Over-reliance on a single, standardized suicide assessment tool to predict future suicidal behavior and risk level may not provide an accurate assessment of a person's suicide risk. People do not always accurately report suicidal ideation when asked, and suicidal desire and intent may vary widely at any given moment. 
 
Fundamental Practice

CA-MHSU 3.07

Unmet medical or specialized care needs identified in the assessment are addressed directly, or through an established referral relationship, and can include: 

  1. screening and ongoing monitoring for chronic medical conditions;
  2. medication monitoring and management;
  3. physical examinations or other physical health services;
  4. medical management of withdrawal symptoms;
  5. laboratory testing and toxicology screens;
  6. specialized screenings, assessments, or tests; or
  7. other diagnostic procedures.
Interpretation: The nature of problems resulting from mental health and/or substance use disorders may require medical services to be available. The organization is not required to provide services directly, but any results of medical screens, tests, and services should be documented in the case record and incorporated into service planning and monitoring.

Interpretation: Organizations providing treatment services for mental health and/or substance use disorders are expected to have a licensed physician or other qualified health professional with appropriate training and experience on staff or available through a contract or formal arrangement. See CA-MHSU 7.01 for more information.

All other services must have, at minimum, an established referral relationship with a licensed physician or other qualified health professional.

Interpretation: People with both chronic pain and substance use disorder should receive integrated treatment from appropriate medical specialists.
 

CA-MHSU 3.08

Reassessments are conducted as necessary according to the needs and preferences of the individual or family and inform revisions to the service plan when indicated.
Interpretation: Certain events may heighten or trigger suicide risk, as could a new physical or mental health diagnosis, and should prompt a new safety assessment as part of the reassessment. Once any potential suicide risk is identified, it may be important to conduct reassessments regularly even if these trigger events are not observed.
NA The organization provides Diagnosis, Assessment, and Referral Services only.

Examples: Timeframes for reassessment depend on the service population and length of treatment or may be delineated by regulatory requirements. The organization may conduct a reassessment during specific milestones in the treatment process, for example: 
  1. after significant treatment progress;
  2. after a lack of significant treatment progress;
  3. after new symptoms are identified;
  4. after changes in treatment strategy and/or medication;
  5. when significant behavioural changes are observed; 
  6. when there are changes to a family situation;
  7. when significant environmental changes or external stressors occur; or
  8. following discharge from an inpatient acute care hospital, residential psychiatric treatment facility, or emergency department.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 4: Service Planning and Monitoring

Individuals and families participate in the development and ongoing review of a service plan that is the basis for the delivery of appropriate services and support.
NA The organization provides Diagnosis, Assessment, and Referral Services only.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Case reviews are not being done consistently; or
  • Level of care for some people is clearly inappropriate; or
  • Service planning is often done without the full participation of persons served; or
  • Appropriate family involvement is not documented; or  
  • Documentation is routinely incomplete and/or missing; or
  • Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.  
 

CA-MHSU 4.01

An assessment-based service plan is developed promptly with the full participation of individuals and families and includes: 

  1. agreed-upon goals, desired outcomes, and timeframes for achieving them;
  2. services and supports to be provided, and by whom; 
  3. procedures for expedited service planning when crisis or urgent need is identified; and
  4. documentation of the individual’s or family’s participation in service planning.
Interpretation: Although personnel should help identify available services and their potential risks and benefits and participate in evaluating options, individuals and families should be the primary planners of their goals and objectives and have the right to decide what services and supports will be provided and by whom.

Interpretation: Generally, children aged six and over should be included in service planning, unless there are clinical justifications for not doing so. The organization should have a developmentally appropriate discussion with children about the reason for accessing services and what they can expect to happen during service delivery.
 
Fundamental Practice

CA-MHSU 4.02

The organization determines whether a crisis plan is necessary and, when indicated, engages individuals and families in crisis and/or safety planning that: 

  1. is individualized and centered around strengths; 
  2. identifies individualized warning signs of a crisis;
  3. identifies coping strategies and sources of support that can be implemented during a suicidal crisis, as appropriate; 
  4. specifies interventions that may or may not be implemented to help the individual or family de-escalate and promote stabilization; and
  5. does not include “no-suicide” or “no-harm” contracts.
Interpretation: For people who have been deemed to be at high risk of suicide, a safety plan includes a prioritized written list of coping strategies and sources of support that people can use before or during a suicidal crisis. A personalized safety plan and appropriate follow-up can help suicidal people cope with suicidal thoughts to prevent a suicide attempt or possibly death. The safety plan should be developed once it has been determined that no immediate emergency intervention is required. 

Interpretation: For organizations serving children and youth, when safety issues are identified, the organization: 
  1. involves supervisory personnel in reviewing safety concerns and plans; and  
  2. reports safety concerns following mandated reporting requirements. 

Examples: Depending on the needs and preferences of the person, crisis plans may reference advanced mental health directives, also known as psychiatric advanced directives.

Examples: Components of a safety plan can also include: internal coping strategies, socialization strategies for distraction and support, family and social contacts for assistance, professional and agency contacts, and lethal means restriction.

Examples: Warning signs for people assessed as being at high risk for suicide can include a missed appointment or significant change in status, and personnel may conduct active outreach and service engagement strategies such as phone calls, text messages, or home visits until contact is made. 

Examples: Safety plans may look different depending on the specific needs of the individual or family. For example, safety plans for survivors of domestic violence may focus on helping people prepare for immediate escape, while safety plans for people at risk for suicide may address coping strategies and sources of support, such as socialization strategies for distraction and support, family and social contacts for assistance, professional and agency contacts, and lethal means restriction. Organizations may also provide family members with information on crisis prevention. For example, Mental Health First Aid is a one-day training that can prepare someone to recognize, understand, and respond to a person’s mental health crisis.
 

CA-MHSU 4.03

The organization partners with the individual or family to review their case at least quarterly, or more frequently when indicated, to:  

  1. assess service plan implementation;
  2. evaluate the person’s continued engagement in their treatment; 
  3. review progress toward achieving service goals and desired outcomes; and
  4. determine the continuing effectiveness of therapeutic interventions and the appropriateness of agreed-upon service goals.
NA The organization provides withdrawal management only.

Examples: Individuals and families with higher level of care needs require frequent review. For example, weekly review is recommended for people with suicidal ideation, recent relapse, or those with a recent mental health or substance use related emergency room visit or hospitalization. People with acute or complex needs (e.g., people receiving medications for diagnosed symptoms and conditions) or those in a higher level of care such as intensive outpatient may require that their service plan be reviewed and updated every 30 days. Additionally, plans may be reviewed and updated during specific milestones in the treatment process or following changes in the person’s or family’s status.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 5: Clinical Counselling

The organization provides person- or family-centered, trauma-informed clinical counselling services that:  
  1. provide an appropriate level and intensity of support and treatment;
  2. emphasize personal growth, development, and situational change; and
  3. promote recovery, resilience, and wellness.
Interpretation: Outpatient withdrawal management programs include a range of therapies (e.g., cognitive, behavioural, medical, and mental health therapies) provided to people on an individual or group basis. Services aim to enhance the person's understanding of addiction, manage their withdrawal symptoms, and connect them with an appropriate level of care for ongoing substance use treatment. The delivery of services will vary and depends on the assessed needs of the person, their preferences, and their treatment progress. 
NA The organization provides Diagnosis, Assessment, and Referral Services only.

Examples: Organizational self-assessments can help evaluate the extent to which an organization’s policies and practices are trauma-informed and identify strengths and barriers regarding trauma-informed service delivery and provision. For example, organizations can evaluate staff training and professional development opportunities and review supervision ratios to assess whether personnel are trained and supported in trauma-informed care practices.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 

CA-MHSU 5.01

Clinical counselling services are person- or family-driven and: 

  1. recognize individual and family preferences, beliefs, values, and goals; and 
  2. utilize evidence-based or culturally-relevant, evidence-supported approaches, tailored for adults, children, and families.
 

CA-MHSU 5.02

Clinical counselling services promote whole-person wellness and help individuals and families to develop the knowledge, skills, and supports necessary to: 

  1. manage mental health and/or substance use disorders; 
  2. cultivate and sustain positive, meaningful relationships with peers, family members, and the community; and 
  3. develop self-sufficiency and self-efficacy.
 

CA-MHSU 5.03

Personnel assist individuals and families to: 

  1. explore and clarify the concern or issue;
  2. voice the goals they wish to achieve;
  3. identify successful coping or problem-solving strategies based on their strengths, formal and informal supports, and preferred solutions; and
  4. realize ways of maintaining and generalizing gains.
 

CA-MHSU 5.04

Clinical personnel: 

  1. determine the optimal level and intensity of care, including clinical and community support services;
  2. follow up when an evaluation for psychotropic medications and medication-assisted treatment is recommended; and
  3. use written criteria to determine when the involvement of a psychiatrist is indicated.
Interpretation: Element (c) does not apply to withdrawal management programs.
 

CA-MHSU 5.05

When working with children and youth, services are designed to: 

  1. focus on the family as a whole; 
  2. involve all family members to the extent possible; and 
  3. be provided at times and locations that accommodate family members’ schedules and needs. 
NA The organization does not provide services to children and youth. 

Examples: Times that accommodate family members’ schedules may include, for example, evenings and weekends. Times that accommodate family members’ needs may include other days and times that family members identify as challenging to navigate (e.g., meal time, nap time, vacation days).

Locations that accommodate family members’ needs may include places where families are likely to frequent such as community centers, schools, primary care clinics, other community-based social service providers, or the family home.
 
 

CA-MHSU 5.06

When providing family therapy, personnel help family members develop and hone new competencies through:  

  1. instruction and discussion about the topics and practices being targeted, why they are important, and their relevance to the family;  
  2. modeling of the practices and skills being targeted;  
  3. within-session practice that enables family members to use new skills and strategies with the worker present to intervene in the moment with coaching, positive reinforcement, or corrective feedback, as needed;  
  4. follow-up tasks that call for practice outside of the session; and  
  5. support in planning how to use skills and strategies in different situations, how to manage setbacks, and how to avoid future crises. 
NA The organization does not provide family therapy.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 6: Therapeutic Services

Individuals and families receive therapeutic services that are:
  1. based on their preferences, needs, and goals;
  2. evidence-based or culturally-relevant, evidence-supported; and
  3. trauma-informed.
Interpretation: Outpatient withdrawal management programs include a range of therapies (e.g., cognitive, behavioural, medical, and mental health therapies) provided to people on an individual or group basis. Services aim to enhance the person's understanding of addiction, manage their withdrawal symptoms, and connect them with an appropriate level of care for ongoing substance use treatment. The delivery of services will vary and depends on the assessed needs of the person, their preferences, and their treatment progress. 
NA The organization provides Diagnosis, Assessment, and Referral Services only.

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VIEW THE STANDARDS

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 

CA-MHSU 6.01

Individuals and families receive psychosocial, therapeutic, and educational interventions that are: 

  1. matched with their assessed needs, preferences, readiness for change, age, developmental level, and personal goals; 
  2. discontinued immediately if they produce adverse side effects or are deemed unacceptable according to prevailing professional standards; and
  3. provided in individual, family, and/or group format.
Interpretation: For withdrawal management programs, therapeutic and educational interventions may be limited given the length of treatment and the person's treatment progress.
 

CA-MHSU 6.02

The organization directly provides or makes referrals for a comprehensive range of prevention, treatment, and rehabilitative services, including: 

  1. psychotherapy; 
  2. illness management and psychoeducation interventions;
  3. coping skills training;
  4. social skills training;
  5. alternative therapies;
  6. traditional practices and/or therapies;
  7. relapse prevention; 
  8. acute care; 
  9. support groups and self-help referrals;
  10. withdrawal management;
  11. medication-assisted treatment;
  12. inpatient care; 
  13. intensive outpatient care; 
  14. medical care; 
  15. psychiatric services including medication management; and 
  16. case management and other supportive services.

Examples: Traditional practices and/or therapies are interventions based on the beliefs or customs of different cultural groups.  Providing access to traditional approaches to care can be part of providing person- or family-centered services and contribute to removing barriers to care for underserved populations.
 

CA-MHSU 6.03

Individuals and families are actively connected with peer support services appropriate to their request or need for service, either directly or by referral.
Interpretation: Connections to outside self-help/mutual aid groups should not be limited to providing the time and location for a meeting. Organizations can support acclimation to a new group by, for example, discussing meeting protocols and what to expect before attending, accompanying individuals and families to their first meeting, and encouraging them to connect with peers while at the meeting. 
 

CA-MHSU 6.04

The organization ensures access to crisis services 24 hours a day, 7 days a week, either directly or through publicly available systems, and educates individuals and families on how to access them. 
Interpretation: Organizations may take advantage of existing community crisis systems or resources when available as long as individuals and families have been educated on how to access crisis services when needed.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 7: Medical Care and Clinical Support Team

Treatment decisions are guided by a qualified clinical team and are made in collaboration with individuals and families.
NA The organization provides Diagnosis, Assessment, and Referral Services only.

NA The organization provides Clinical Counselling services only.

Note: Medical care includes psychiatric care and treatment.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 
Fundamental Practice

CA-MHSU 7.01

A licensed physician, or another qualified health professional, with experience, training, and competence in engaging, assessing, diagnosing, and treating people with mental health and/or substance use disorders is responsible for the medical aspects of treatment.
Interpretation: When an appropriately qualified health professional is not employed by the organization, their participation on the treatment team should be secured through a contract or formal agreement.

Interpretation: Medical aspects should include the following, when applicable: 
  1. prescribing medication and medication management, including appropriate management of pharmacotherapy for people with co-occurring conditions; 
  2. providing or reviewing diagnostic, toxicological, and other health-related examinations of people not currently under medical care and supervision; 
  3. reviewing complicated cases where co-occurring substance use, health, and mental health conditions intersect and guiding the coordination and/or integration of care; and
  4. other medical and psychiatric-related issues, such as seizure disorders, psychosomatic disorders, or traumatic brain injury.

Interpretation: Health professionals should be knowledgeable of appropriate prescribing practices for people with substance use disorders. 

Examples: The qualifications and training of the physician may vary as appropriate to the program. For example, organizations that provide substance use services may have a psychiatrist who has experience in treating substance use disorder including intoxication, withdrawal, and withdrawal management; outpatient addiction treatment; toxicology testing; and the effects of various substances on the body. 

Qualified health professionals may include psychiatric or mental health nurse practitioners, physician assistants, or health professionals who are permitted by legislation, regulations, and/or contracts to provide medical care and services (e.g., prescribe and monitor medications) without direction or supervision. 
 
Fundamental Practice

CA-MHSU 7.02

A clinical team makes decisions about the level of care, treatment, and aftercare or discharge planning and includes:

  1. a licensed physician, or other qualified health professional; 
  2. a licensed provider serving as the clinical team lead;
  3. the individual or family; and
  4. other providers or supports according to the needs and preferences of the individual or family.
 

CA-MHSU 7.03

Organizations that employ or have formal agreements with telemedicine practitioners, or individuals that provide telehealth services, monitor and share information in a way that ensures privacy and security of confidential information.
NA The organization does not employ or have formal agreements with telemedicine practitioners.
 

CA-MHSU 7.04

The organization maintains a supply of naloxone on-site and appropriately trained staff are available to administer this medication in the event of an overdose.
Related Standards:
NA The organization provides mental health services only.
 

CA-MHSU 7.05

Individuals at risk of opioid overdose, and their families when appropriate, are provided with a naloxone kit or prescription.
Interpretation: Individuals at risk of opioid overdose who should receive a naloxone kit or prescription include individuals withdrawing from opioids who refuse MAT, individuals withdrawing from MAT for opioid use disorder, or individuals who are currently using opioids.
NA The organization provides mental health services only.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 8: Outpatient Withdrawal Management

Withdrawal management is provided based on the needs and preferences of the service recipient.
Interpretation: For people with opioid use disorder, withdrawal management without transitioning to ongoing medication-assisted treatment is not recommended. Medication-assisted treatment in combination with individualized psychosocial supports and services is the standard of care for the treatment of opioid use disorder. Detoxification from opioids is not required to initiate maintenance medication. See CA-MHSU 8.04 for more information on providing withdrawal management to this population.
NA The organization does not provide withdrawal management.

Note: Withdrawal management can occur at varying levels of intensity.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 

CA-MHSU 8.01

Qualified personnel determine the appropriate level of withdrawal management for the person using diagnostic criteria outlined in clinical decision support tools and clinical practice guidelines.
 

CA-MHSU 8.02

Withdrawal management services include: 

  1. assessment and evaluation; 
  2. monitoring and stabilization; and 
  3. engagement with substance use treatment to assist with relapse prevention following the discontinuation of substance use. 
 
Fundamental Practice

CA-MHSU 8.03

Withdrawal management is provided by a qualified team of trained and licensed professionals appropriate to the intensity of services offered.

Examples: Organizations providing medically-monitored withdrawal management may employ an interdisciplinary staff of nurses, counsellors, social workers, addiction specialists and/or other health and technical personnel, whom all work under the supervision of a licensed physician.
 

CA-MHSU 8.04

Before discharge, all people receive:  

  1. education about relapse, overdose, and mortality risk and prevention; and 
  2. information on relevant harm reduction activities. 
 
Fundamental Practice

CA-MHSU 8.05

Organizations providing withdrawal management to people withdrawing from opioids: 

  1. counsel them on the importance of medication-assisted treatment (MAT) and the risks of relapse, overdose, and death following detoxification without transitioning to maintenance medication; 
  2. offer MAT following withdrawal management either directly or through linkages with MAT providers; and
  3. clearly document when people refuse MAT.
Interpretation: Organizations that do not offer medication-assisted treatment should have MOUs with MAT providers to ensure timely initiation of treatment. Studies have shown the risk of relapse increases dramatically following withdrawal without ongoing treatment, with 25% of readmissions occurring within the first 7 days post discharge.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 9: Care Coordination

The organization collaborates with individuals and families to coordinate services to promote continuity of care and whole-person wellness.
NA The organization provides Diagnosis, Assessment, and Referral Services only.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 

CA-MHSU 9.01

The organization works in active partnership with individuals and families to:

  1. ensure that they receive appropriate advocacy support;
  2. assist with access to the full array of services to which they are eligible; and
  3. mediate barriers to receiving coordinated services.
 
Fundamental Practice

CA-MHSU 9.02

People with co-occurring mental health and substance use disorders receive coordinated treatment either directly or through active involvement with a cooperating service provider.
Interpretation: This standard applies to all programs regardless of the services offered. Organizations that only treat substance use disorders are expected to have the core capability to address co-occurring mental health disorders, and organizations that only treat mental health disorders are expected to have the core capability to address co-occurring substance use disorders.
 
Fundamental Practice

CA-MHSU 9.03

The organization supports the coordination of behavioural and physical health care to increase access to needed services by:

  1. providing referrals to identified primary care providers;
  2. communicating with the primary care doctor about treatment planning; and
  3. linking individuals and families to providers that can help them navigate the health care system.
 

CA-MHSU 9.04

In collaboration with individuals and families, the organization coordinates with, as needed: 

  1. the child protection system;
  2. the justice system, including specialty courts; and
  3. the school system.
Interpretation: Implementation of CA-MSHU 9.04 should include collaboration with the referral source when families are referred and mandated to receive services by an agency with statutory responsibility.
 

CA-MHSU 9.05

Care coordination activities include: 

  1. linkages to community providers, as well as completed follow-up when possible; 
  2. communication with partnering providers both internally and externally; and 
  3. communication with individuals and families.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 10: Support Services

Individuals and families receive support services that increase the likelihood of treatment progress, improved functioning, and sustained positive change.
NA The organization provides Diagnosis, Assessment, and Referral Services only.

NA The organization provides withdrawal management only.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active participation of persons served occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
 

CA-MHSU 10.01

The organization provides, either directly or by referral, support services directed at addressing social factors that influence overall health and recovery which may include, as appropriate to the needs and preferences of the person or family:  

  1. basic needs, such as food, clothing, and housing;
  2. work-related services and job placement including supported employment, when indicated;
  3. transportation;
  4. legal services;
  5. financial counselling;
  6. public benefits;
  7. educational services; and
  8. respite care.
 

CA-MHSU 10.02

The organization collaborates with individuals and families to identify natural supports and social networks to cultivate and sustain a supportive community.

Examples: Social networking opportunities can include: social, recreational, education, or vocational activities; religious or spiritual gatherings; or neighborhood and community events that provide individuals and families with an opportunity to meet, support, and share experiences with peers.
 

CA-MHSU 10.03

People who have primary responsibility for children are offered assistance with accessing:

  1. child care arrangements;
  2. educational and recreational services for children; and
  3. parenting workshops.
NA The organization does not serve people who have primary responsibility for children.

Examples: Regarding element (a), the organization may offer child care while treatment or support groups meet or provide referrals to community child care resources.
2024 Edition

Mental Health and/or Substance Use Services (CA-MHSU) 11: Case Closing and Aftercare

The organization collaborates with individuals and families to plan for case closing and, when possible, to develop aftercare plans.

1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, the organization terminated services inappropriately; or  
  • Active participation of persons served occurs to a considerable extent; or
  • A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are frequently terminated inappropriately; or  
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or  
  • Several case records are missing important information; or
  • Participation of persons served is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing. 
 

CA-MHSU 11.01

Planning for case closing: 

  1. is a clearly defined process that includes the assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, persons served, and others, as appropriate to the needs and preferences of the individual or family.
 

CA-MHSU 11.02

Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.
 

CA-MHSU 11.03

If an individual or family has to leave the program unexpectedly or they voluntarily discontinue services, the organization makes every effort to identify other service options and link them with appropriate services.
Interpretation: The organization must determine on a case-by-case basis its responsibility to continue providing services to people whose third-party benefits are denied or have ended and who are in critical situations.
 

CA-MHSU 11.04

When appropriate, the organization works with individuals and families to:

  1. develop an aftercare plan, sufficiently in advance of case closing, that identifies short- and long-term needs and goals and facilitates the initiation or continuation of needed supports and services; or
  2. conduct a formal case closing evaluation, including an assessment of unmet needs, when the organization has a contract with a public authority that does not include aftercare planning or follow-up.
NA The organization provides Diagnosis, Assessment, and Referral Services only.
 

CA-MHSU 11.05

The organization follows up on the aftercare plan, as appropriate, when possible, and with the permission of individuals and families.
NA The organization has a contract with a public authority that prohibits or does not include aftercare planning or follow-up.

NA The organization provides Diagnosis, Assessment, and Referral Services only.

Examples: Reasons why follow-up may not be appropriate, include, but are not limited to, cases where the person’s participation is involuntary, or where there may be a risk to the person such as in cases of domestic violence.
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