Juvenile Justice Day Services Definition
Purpose
Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.Definition
Note:Some organizations provide less intensive day programs (for example, reporting centers) that are not designed to include service planning. These organizations have the option to complete only: JJD 1, JJD 2, JJD 3, JJD 5, JJD 6, JJD 7, JJD 9, and JJD 11.
When an organization providing JJD offers treatment for youth with mental health or substance use conditions, the organization should also complete COA’s standards for Mental Health and/or Substance Use Services (MHSU).
The organization's services will be reviewed and matched with the most appropriate Service Standard, regardless of the population served. When an organization operates a program where the service population includes but is not limited to youth involved with the juvenile justice system, it may be more appropriate to complete another Service Standard, such as Day Treatment Services (DTX) or Out-of-School Time Services (OST).
Note:Please see JJD Reference List for the research that informed the development of these standards.
Note:For information about changes made in the 2020 Edition, please see the JJD Crosswalk.
Juvenile Justice Day Services (JJD) 1: Person-Centered Logic Model
Logic models have been implemented for all programs and the organization has identified at least two outcomes for all its programs.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
- Logic models need improvement or clarification; or
- Logic models are still under development for some of its programs, but are completed for all high-risk programs such as protective services, foster care, residential treatment, etc.; or
- At least one outcome has been identified for all of its programs.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
- Logic models need significant improvement; or
- Logic models are still under development for a majority of programs; or
- A logic model has not been developed for one or more high-risk programs; or
- Outcomes have not been identified for one or more programs.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
- Logic models have not been developed or implemented; or
- Outcomes have not been identified for any programs.
JJD 1.01
A program logic model, or equivalent framework, identifies:
- needs the program will address;
- available human, financial, organizational, and community resources (i.e. inputs);
- program activities intended to bring about desired results;
- program outputs (i.e. the size and scope of services delivered);
- desired outcomes (i.e. the changes you expect to see in persons served); and
- expected long-term impact on the organization, community, and/or system.
Examples: Please see the W.K. Kellogg Foundation Logic Model Development Guide and COA Accreditation’s PQI Tool Kit for more information on developing and using program logic models.
Examples: Information that may be used to inform the development of the program logic model includes, but is not limited to:
- needs assessments and periodic reassessments;
- risks assessments conducted for specific interventions; and
- the best available evidence of service effectiveness.
JJD 1.02
The logic model identifies desired outcomes in at least two of the following areas:
- change in clinical status;
- change in functional status;
- health, welfare, and safety;
- permanency of life situation;
- quality of life;
- achievement of individual service goals; and
- other outcomes as appropriate to the program or service population.
Interpretation: Outcomes data should be disaggregated to identify patterns of disparity or inequity that can be masked by aggregate data reporting. See PQI 5.02 for more information on disaggregating data to track and monitor identified outcomes.
Juvenile Justice Day Services (JJD) 2: Personnel
- With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised; or
- Supervisors provide additional support and oversight, as needed, to the few staff without the listed qualifications; or
- Most staff who do not meet educational requirements are seeking to obtain them; or
- With few exceptions, staff have received required training, including applicable specialized training; or
- Training curricula are not fully developed or lack depth; or
- Training documentation is consistently maintained and kept up-to-date with some exceptions; or
- A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies when needed; or
- With few exceptions, caseload sizes are consistently maintained as required by the standards or as required by internal policy when caseload has not been set by a standard; or
- Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services and are adjusted as necessary; or
- Specialized services are obtained as required by the standards.
- A significant number of staff (direct service providers, supervisors, and program managers) do not possess the required qualifications, including education, experience, training, skills, temperament, etc.; and as a result, the integrity of the service may be compromised; or
- Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur; or
- Supervisors do not typically provide additional support and oversight to staff without the listed qualifications; or
- A significant number of staff have not received required training, including applicable specialized training; or
- Training documentation is poorly maintained; or
- A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies; or
- There are numerous instances where caseload sizes exceed the standards' requirements or the requirements of internal policy when a caseload size is not set by the standard; or
- Workloads are excessive, and the integrity of the service may be compromised; or
- Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
- Specialized services are infrequently obtained as required by the standards.
JJD 2.01
- two years of college in a social or human service field; or
- a high school degree or equivalent and at least two years of experience working with youth.
JJD 2.02
- an advanced degree in a social or human service field; or
- a bachelor’s degree in a social or human service field and experience working with youth.
JJD 2.03
- an advanced degree in a social or human service field; or
- a bachelor's degree in a social or human service field and at least two years of experience working with youth.
JJD 2.04
- mental health;
- substance use;
- medicine and dentistry;
- nursing; and
- education.
JJD 2.05
- understanding youth development;
- assessing risks and safety;
- recognizing and responding to needs, including needs related to health, mental health, and substance use;
- appropriate disciplinary techniques;
- providing services in a culturally competent manner that considers gender and gender identity, race, ethnicity, sexual orientation, developmental level, disability, and other relevant characteristics; and
- understanding the different organizations, agencies, and systems likely to serve or encounter youth involved with the juvenile justice system.
JJD 2.06
JJD 2.07
- assigning a worker at intake or early in the contact;
- avoiding the arbitrary or indiscriminate reassignment of direct service personnel; and
- using a team approach to ensure a comprehensive, integrated approach to service delivery and supervision.
JJD 2.08
- the qualifications, competencies, and experience of personnel, including the level of supervision needed;
- case complexity and status, including the intensity of youths' risks and needs;
- the work and time required to accomplish assigned tasks and job responsibilities;
- whether services are provided by multiple professionals or team members; and
- service volume.
Juvenile Justice Day Services (JJD) 3: Engagement and Assessment
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- In a few rare instances, urgent needs were not prioritized; or
- For the most part, established timeframes are met; or
- Culturally responsive assessments are the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Urgent needs are often not prioritized; or
- Services are frequently not initiated in a timely manner; or
- Applicants are not receiving referrals, as appropriate; or
- Assessment and reassessment timeframes are often missed; or
- Assessments are sometimes not sufficiently individualized;
- Culturally responsive assessments are not the norm, and this is not being addressed in supervision or training; or
- Several client records are missing important information; or
- Client participation is inconsistent; or
- Intake or assessment is done by another organization or referral source and no documentation and/or summary of required information is present in case record.
- There are no written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 3.01
- contacting youth promptly, within specified timeframes;
- gathering identifying and emergency contact information;
- screening youth to identify emergency health needs and safety concerns, such as imminent danger or risk of future harm;
- determining whether youth are appropriate for the program; and
- notifying referral sources if youth cannot be served, or cannot be served promptly.
JJD 3.02
- completed within established timeframes;
- updated as needed based on youths’ risks and needs;
- focused on information pertinent for meeting service objectives; and
- supplemented with information provided by the referral source, collaborating providers, and/or family members, when appropriate.
JJD 3.03
- youths’ problems and needs;
- youths’ strengths and assets; and
- risks youth pose to the community.
Interpretation:Organizations should assess youth in all relevant areas including social skills and behavior, physical and mental health, substance use, family, education, and vocation. Organizations that do not have the resources to comprehensively assess all youth in all relevant areas (e.g., mental health) should conduct systematic service need screenings to determine when youth are in need of more in-depth assessments. Special attention should be paid to any concerns identified in previous screenings and assessments, and further evaluation should be conducted if necessary.
When a program is designed to provide less-intensive day services, it may be appropriate to complete a more minimal assessment.
Interpretation: The Assessment Matrix - Private, Public, Canadian, Network determines which level of assessment is required for COA’s Service Sections. The assessment elements of the Matrix can be tailored according to the needs of specific individuals or service design.
JJD 3.04
Juvenile Justice Day Services (JJD) 4: Service Planning and Monitoring
Currently viewing: SERVICE PLANNING AND MONITORING
VIEW THE STANDARDS
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- In a few instances, client or staff signatures are missing and/or not dated; or
- With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- In several instances, client or staff signatures are missing and/or not dated; or
- Quarterly reviews are not being done consistently; or
- Level of care for some clients is clearly inappropriate; or
- Service planning is often done without full client participation; or
- Appropriate family involvement is not documented; or
- Documentation is routinely incomplete and/or missing; or
- Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 4.01
- goals, desired outcomes, and timeframes for achieving them;
- services and supports to be provided, and by whom;
- the level of supervision needed, including any outside contacts required;
- procedures for expedited service planning when crisis or urgent need is identified; and
- the signature of the youth and a parent or legal guardian.
JJD 4.02
- how youth and their progress will be monitored;
- any special terms or conditions, including conditions ordered by the court or public agency with jurisdiction over the youth;
- benefits to be gained if the plan is fulfilled; and
- possible consequences of noncompliance.
JJD 4.03
- arrange for the delivery of needed services the organization does not provide;
- promote a comprehensive, coordinated approach to serving youth;
- ensure that youth receive appropriate advocacy support;
- mediate barriers to services within the service delivery system; and
- identify and develop opportunities for youth to become involved with or contribute to the community, when possible and appropriate.
JJD 4.04
- service plan implementation;
- progress toward achieving service goals and desired outcomes;
- the continuing appropriateness of service goals and timeframes; and
- the level of supervision needed.
JJD 4.05
- review progress toward achievement of goals; and
- sign revisions to goals and plans.
Juvenile Justice Day Services (JJD) 5: Family Involvement and Services
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 5.01
- meet any unmet service needs;
- maintain and strengthen family relationships;
- prevent, manage, and resolve family conflicts; and
- identify strengths that can help them meet future challenges.
JJD 5.02
- including family members in scheduling decisions;
- allowing participation through teleconferencing;
- assisting with transportation and childcare, as needed and to the extent possible;
- helping personnel develop and maintain positive relationships with family members; and
- providing an environment conducive to family activities.
- sensitivity to the willingness of the family to be engaged;
- respect for family members' autonomy and confidentiality;
- flexibility;
- persistence; and
- a non-threatening manner.
Juvenile Justice Day Services (JJD) 6: Service Environment and Culture
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 6.01
- youth and personnel; and
- youth and their peers.
JJD 6.02
JJD 6.03
JJD 6.04
Juvenile Justice Day Services (JJD) 7: Developing Life Skills and Connections
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 7.01
- solve problems, resolve conflicts, and make responsible decisions;
- control impulses and manage anger; and
- interact appropriately with others.
JJD 7.02
- in daily interactions at the program; and
- in activities outside the facility, when possible and appropriate.
JJD 7.03
JJD 7.04
- sports and athletic activities;
- cultural enrichment activities;
- academic enrichment and support activities; and
- social activities.
JJD 7.05
- written, signed permission slips from youths’ parents or legal guardians;
- a medical records release; and/or
- a signed document from a qualified medical professional stating that the youth is physically capable of participating.
JJD 7.06
- pro-social recreational and leisure time activities; and
- sources of pro-social support, such as mentors, community members, peers, siblings, or other family members.
JJD 7.07
- proper nutrition and exercise;
- personal hygiene;
- substance use and smoking;
- sexual development;
- safe and healthy relationships;
- prevention and treatment of diseases, including sexually transmitted diseases;
- HIV/AIDS prevention; and
- pregnancy prevention and responsible parenting.
JJD 7.08
- basic caregiving routines;
- child growth and development;
- meeting children’s health and emotional needs;
- environmental safety and injury prevention;
- parent-child interactions and bonding;
- age-appropriate behavioral expectations and disciplinary strategies; and
- pregnancy planning and the spacing of children.
Juvenile Justice Day Services (JJD) 8: Education Services
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 8.01
JJD 8.02
When youth are eligible for special education services, individualized education programs (IEPs) should be developed to address youths’ needs.
JJD 8.03
JJD 8.04
- tutoring;
- preparation for a high school equivalency diploma;
- college preparation;
- parent-teacher meetings; and
- advocacy and support.
Juvenile Justice Day Services (JJD) 9: Maintaining Safety and Security
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 9.01
- supervision ratios are established based on youths’ risks and needs;
- additional personnel are available in case of emergency; and
- supervision ratios are adjusted accordingly when youth participate in activities away from the program site.
JJD 9.02
- regulates entry into and exit from the facility;
- monitors youths’ attendance; and
- follows up when youth are unexpectedly absent.
JJD 9.03
- define when there is reasonable cause to conduct a search;
- minimize the invasiveness of the search;
- respect youths’ dignity; and
- establish a process and timetable for administrative review.
JJD 9.04
JJD 9.05
- defines when youth are eligible for the opportunity; and
- evaluates youth for eligibility and appropriateness.
JJD 9.06
Juvenile Justice Day Services (JJD) 10: Planning for Transition and Aftercare
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- For the most part, established timeframes are met; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- Active client participation occurs to a considerable extent.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Timeframes are often missed; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 10.01
- sufficiently in advance of case closing to ensure an orderly transition; and
- in collaboration with youth, their family members, and relevant personnel.
JJD 10.02
JJD 10.03
- ensure that youth are admitted to appropriate programs;
- prepare any new service providers for youths’ arrival; and
- build positive connections to support youth.
Juvenile Justice Day Services (JJD) 11: Case Closing and Follow-Up
- Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
- Procedures need strengthening; or
- With few exceptions, procedures are understood by staff and are being used; or
- Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
- In a few instances, the organization terminated services inappropriately; or
- Active client participation occurs to a considerable extent; or
- A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
- Procedures and/or case record documentation need significant strengthening; or
- Procedures are not well-understood or used appropriately; or
- Services are frequently terminated inappropriately; or
- Aftercare planning is not initiated early enough to ensure orderly transitions; or
- A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or
- Several client records are missing important information; or
- Client participation is inconsistent.
- No written procedures, or procedures are clearly inadequate or not being used; or
- Documentation is routinely incomplete and/or missing.
JJD 11.01
- any unmet needs;
- the degree to which goals were or were not achieved; and
- reasons for success or failure.